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Purchasing Gift Vouchers


Gift Vouchers are purchased just like any other item in our store. You can pay for them using the store's standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to someone via email.


How to Send Gift Vouchers


To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Voucher, you need to specify the following: 1) the name of the person you are sending the Gift Voucher to, 2) the email address of the person you are sending the Gift Voucher to, 3) the amount you want to send. (Note that you don't have to send the full amount that is in your Gift Voucher Account.) You can include a short message which will appear in the email the recipient sees. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to perform changes before the email is actually sent.


Buying with Gift Vouchers


If you have funds in your Gift Voucher Account, you can use those funds to purchase items in the store. At the checkout stage, an extra box will appear. Ticking this box will apply the funds in your Gift Voucher Account to your purchase. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in your Gift Voucher Account for future use.


Redeeming Gift Vouchers


If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain a link to redeem the voucher. You will need to Login or Create an Account before you can redeem the Gift Voucher. There are two ways to redeem the voucher:
1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. You will the be requested to create an account or Login before the Gift Voucher is validated and placed in your Gift Voucher Account.
2. During the checkout process, on the same page that you select a payment method there will be a tick box and button to redeem your Gift Voucher balance against that purchase.


When problems occur


For any queries regarding the Gift Voucher System, please contact the store by email at support@iChefStore.com. Please make sure you give as much information as possible in the email.

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